Accessing the Uphold® App & Account
Uphold® App gives you on-the-go access to your wallet, fiat and crypto balances, and the Uphold® Exchange. To sign in, use the official login page: uphold.com/login. Always confirm you are on the official site before entering credentials.
Key places to know
- Uphold® App (mobile/desktop) — manage balances, send/receive, and trade.
- Uphold® Exchange — convert between fiat, crypto and precious metals inside the app.
- Uphold® Help Center — primary resource for guides and support: support.uphold.com.
Common Login & App Issues
Uphold® login not working / unable to login
If you can't log in, first check your email/password, ensure Caps Lock is off and disable any ad-blockers or privacy extensions. Try a different browser or the mobile app to isolate the problem.
Error connecting Uphold® account
Network problems, VPNs or strict firewalls often cause connection errors. Switch networks, disable VPN temporarily, and retry. Clearing the app cache or reinstalling the mobile app often helps.
Can't verify Uphold® wallet / Uphold® error decline
Verification failures and declined transactions most commonly result from incomplete identity documents, mismatched personal data, or regional restrictions. Upload clear, valid ID documents and follow verification steps in the Help Center.
Uphold® App not working
If the app crashes or features are missing, update to the latest version, restart your device, or reinstall. For persistent faults, consult the official troubleshooting article in the Help Center linked below.
Account Recovery & 2FA Reset
Lost access? Use the official recovery flows in the Uphold® Help Center. If you forgot your password, start with the password reset page. If your two-factor authentication (2FA) device is lost, follow the 2FA reset instructions and prepare any backup codes or account verification documents.
Official help resources: