Uphold® App — Login, Recovery, 2FA & Troubleshooting Guide

Accessing the Uphold® App & Account

Uphold® App gives you on-the-go access to your wallet, fiat and crypto balances, and the Uphold® Exchange. To sign in, use the official login page: uphold.com/login. Always confirm you are on the official site before entering credentials.

Key places to know

  • Uphold® App (mobile/desktop) — manage balances, send/receive, and trade.
  • Uphold® Exchange — convert between fiat, crypto and precious metals inside the app.
  • Uphold® Help Center — primary resource for guides and support: support.uphold.com.

Common Login & App Issues

Uphold® login not working / unable to login

If you can't log in, first check your email/password, ensure Caps Lock is off and disable any ad-blockers or privacy extensions. Try a different browser or the mobile app to isolate the problem.

Error connecting Uphold® account

Network problems, VPNs or strict firewalls often cause connection errors. Switch networks, disable VPN temporarily, and retry. Clearing the app cache or reinstalling the mobile app often helps.

Can't verify Uphold® wallet / Uphold® error decline

Verification failures and declined transactions most commonly result from incomplete identity documents, mismatched personal data, or regional restrictions. Upload clear, valid ID documents and follow verification steps in the Help Center.

Uphold® App not working

If the app crashes or features are missing, update to the latest version, restart your device, or reinstall. For persistent faults, consult the official troubleshooting article in the Help Center linked below.

Account Recovery & 2FA Reset

Lost access? Use the official recovery flows in the Uphold® Help Center. If you forgot your password, start with the password reset page. If your two-factor authentication (2FA) device is lost, follow the 2FA reset instructions and prepare any backup codes or account verification documents.

Official help resources:

Reset account password 2FA help & reset App troubleshooting

Frequently Asked Questions

1. How do I reset my Uphold® password?
Use the official password reset flow at the Help Center: Reset account password.
2. Why is my Uphold® login not working?
Check credentials, browser extensions, network/VPN, and try a different device. If still blocked, submit a support request.
3. How do I reset Uphold® 2FA if I lost my device?
Follow the 2FA instructions in the Help Center and provide requested verification documents. Keep backup codes for faster recovery.
4. What causes “Uphold® error decline”?
Common causes: unverified identity, insufficient funds, transaction limits, or regional restrictions. Complete verification and review limits before retrying.
5. My Uphold® app is not working — what next?
Update or reinstall the app, clear cache, restart your device, and check the Help Center article for specific fixes: App troubleshooting.
6. How do I contact Uphold® directly?
Open a ticket in the Help Center: Submit a request.